Question 1

Can I change my guest count after I submit my event request?

Accepted Answer

We get it — plans can shift! You're welcome to update your guaranteed guest count up to 72 hours before your event.
After that point, you can still add guests if space allows, but we’re unable to lower your count. Your final bill will reflect the guaranteed number as the minimum, with any extra guests added to the total. The host is financially responsible for paying the guaranteed minimum, even if fewer guests attend.Private and semi-private events require a minimum of 15 guests. If your group size drops below that after the deadline, the difference will be charged at the adult package price.

Question 2

What happens if I need to cancel?

Accepted Answer

If you need to cancel, we require at least 72 hours’ written notice with an email sent to events@pooganshospitality.com. That gives us time to adjust staffing and avoid unnecessary food waste. With 72 hours’ notice, your $100 deposit will be fully refunded to the card on file.
If you need to cancel within 72 hours of your event, a 20% cancellation fee based on your estimated event total will apply. Your $100 deposit will go toward that amount, and any remaining balance will be charged to the card on file.
(For example: if your event total was estimated at $1,000, the cancellation fee would be $200. With your $100 deposit applied, the remaining $100 would be charged.)

Question 3

How do I pay my balance?

Accepted Answer

Final payment is due at the end of your event. We accept cash, credit cards, Poogan's gift cards, or debit cards.
If payment isn’t completed on-site, the remaining balance will be charged to the card on file. Just a heads up: listed prices reflect cash, debit card, and gift card payments. A 3% processing fee will be added to any credit card transactions.

Question 4

Can my guests pay individually?

Accepted Answer

Because guests tend to mingle and move around during events, we require one host check for all pre-selected event food and beverage packages.
If friends, family members, or coworkers would like to contribute, partial payments can be applied toward the host check, but all event food and beverage selections will remain on a single bill.
This helps keep service smooth, avoids confusion, and allows our team to focus on taking great care of your guests.

Question 5

How is the bar tab handled?

Accepted Answer

The choice is yours! We offer a variety of beverage packages available at a per-person rate. These packages are optional, but if selected, must be purchased for all adults over 21. A food package must accompany the beverage package.Alternatively, you can also offer items from our full bar that will be charged per drink ordered, paid by the host or the guests. If you need guidance on drink packages, drink limitations, or customized offerings, please reach out to your event manager after your event request is submitted.

Question 6

Can I bring my own cake or desserts?

Accepted Answer

Of course! Cakes and specialty items, like cupcakes or cookies, from outside vendors, are permitted. All other outside food requires approval from your event manager. While we do not offer discounts on packages that include dessert, our team can help coordinate these services (cutting, plates, etc.).

Question 7

Can I arrive early to set up?

Accepted Answer

You’ll have access to the space 30 minutes before your event begins for setup and decorating, and an additional 30 minutes afterward for cleanup and breakdown.

Question 8

Can I bring decorations?

Accepted Answer

Yes, you’re welcome to bring decorations! Tablecloths, centerpieces, and balloons are popular picks. Just a few guidelines to keep in mind:Open flames, confetti, and glitter are not permitted.Nothing may be hung using nails, tacks, 3M tape, staples, or glue—and nothing may be suspended from the ceiling.Poogan’s is not liable for personal décor, and any damage caused will be the responsibility of the host.We do not provide table linens, but feel free to bring your own if you'd like to dress up your tables.Our team will have the space ready for you, but Poogan’s staff is not responsible for setting up or breaking down any décor you bring. All items must be removed within 30 minutes after your event ends.Planning to bring balloon arches, decorative structures, photo booths, or tented setups? Please give your event manager a heads up in advance, as those items are welcome with prior approval, based on available space.Please note: personal stereos and Bluetooth speakers are not permitted during events. If you have specific A/V needs, your event manager will be happy to help with recommendations.

Question 9

Do you accommodate allergies or dietary restrictions?

Accepted Answer

Poogan’s is happy to accommodate any allergies or dietary restrictions. We do request ample notice for allergies in the event that we need to place a special food order or make other accommodations in our kitchen.

Question 10

Is your event space handicap accessible?

Accepted Answer

Poogan's hosts events in a second-floor loft. Please note that our loft is only accessible by stairs, but we’re happy to accommodate your party on our main level, pending availability and space.

GATHER HERE

LET'S GET THIS PARTY STARTED.

AT YOUR SERVICE

FAQs

Can I change my guest count after I submit my event request?

What happens if I need to cancel?

How do I pay my balance?

Can my guests pay individually?

How is the bar tab handled?

Can I bring my own cake or desserts?

Can I arrive early to set up?

Can I bring decorations?

Do you accommodate allergies or dietary restrictions?

Is your event space handicap accessible?

TAKE A VIRTUAL TOUR OF OUR EVENT SPACE.

Poogan's Smokehouse is brought to you by
Poogan's Hospitality Group, creator of these fine Southern brands:

Be the first to get notified about new menu items and specials!

GATHER HERE

LET'S GET THIS PARTY STARTED.

AT YOUR SERVICE

FAQs

Can I change my guest count after I submit my event request?

What happens if I need to cancel?

How do I pay my balance?

Can my guests pay individually?

How is the bar tab handled?

Can I bring my own cake or desserts?

Can I arrive early to set up?

Can I bring decorations?

Do you accommodate allergies or dietary restrictions?

Is your event space handicap accessible?

TAKE A VIRTUAL TOUR OF OUR EVENT SPACE.

Poogan's Smokehouse is brought to you by Poogan's Hospitality Group, creator of these fine Southern brands:

Be the first to get notified about new menu items and specials!

Poogan's Smokehouse is brought to you by
Poogan's Hospitality Group, creator of these fine Southern brands: